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Paper information
Title
QuEP: Building a Continuous Improvement of Emergency Plans Management
Authors
Ana Gabriela Núñez Ávila
María Carmen Penadés Gramaje
José H. Canós-Cerdá
Published in
Proceedings of the ISCRAM 2016 Conference – Rio de Janeiro, Brazil - 2016
Abstract
While different governments worldwide have published sets of recommendations-or even laws-for increasing preparedness, a reference framework to assess the level of compliance of organizations is still to come. For instance, emergency plans often remain stored in closets where they stay until some emergency or major legal change occurs. Consequently, achieving actual preparedness is difficult to assess. QuEP is a framework for the assessment and improvement of the management of emergency plans within organizations. It is inspired by the Total Quality Management strategy, and provides a hierarchy of emergency plan management maturity levels. The aim of QuEP is to guide organizations to assess and improve their emergency preparedness by following a set of principles, practices and techniques at the technical, human and strategic levels. In this paper, we show the model underlying the framework, and give details of the current framework evaluation processes.


BibTeX
@misc{issi_web:id:481,
        title =  "QuEP: Building a Continuous Improvement of Emergency Plans Management",
        author = "Ana Gabriela Núñez Ávila and María Carmen Penadés Gramaje and José H. Canós-Cerdá",
        booktitle = "Proceedings of the ISCRAM 2016 Conference – Rio de Janeiro, Brazil",
        year = "2016",
        eprint = "http://issi.dsic.upv.es/publications/archives/",
        url = "http://idl.iscram.org/files/ana-gabrielanunez/2016/1347_Ana-GabrielaNunez_etal2016.pdf",
        abstract = "While different governments worldwide have published sets of recommendations-or even laws-for increasing
preparedness, a reference framework to assess the level of compliance of organizations is still to come. For
instance, emergency plans often remain stored in closets where they stay until some emergency or major legal
change occurs. Consequently, achieving actual preparedness is difficult to assess.
QuEP is a framework for the assessment and improvement of the management of emergency plans within
organizations. It is inspired by the Total Quality Management strategy, and provides a hierarchy of emergency
plan management maturity levels. The aim of QuEP is to guide organizations to assess and improve their
emergency preparedness by following a set of principles, practices and techniques at the technical, human and
strategic levels. In this paper, we show the model underlying the framework, and give details of the current
framework evaluation processes."
}